Privacy Policy
Last Updated: December 29, 2025
Effective Date: December 29, 2025
California Residents: This Privacy Policy includes specific disclosures required under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). See Section 11 for your California privacy rights.
1. Introduction
NurseSend, Inc. ("NurseSend," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nursesend.com and use our services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, password, company name, job title, and phone number when you create an account.
- Payment Information: Credit card number, billing address, and other payment details processed through our third-party payment processor (Stripe). We do not store complete credit card numbers on our servers.
- Profile Information: Any additional information you choose to add to your user profile.
- Communications: Information you provide when you contact us for support, submit forms, or communicate with us via email or other channels.
- Search and Export Activity: Records of your searches, saved searches, candidate lists, and exports within our platform.
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers, and device settings.
- Usage Information: Pages visited, features used, time spent on pages, click patterns, and navigation paths.
- Log Data: Server logs recording access times, pages viewed, referring URLs, and system activity.
- Location Information: General geographic location based on IP address.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies. See Section 9 for more details.
2.3 Information from Third Parties
- Authentication Services: If you sign in using a third-party service (e.g., Google), we may receive your name and email address from that service.
- Payment Processors: Transaction confirmations and billing information from Stripe.
- Analytics Providers: Aggregated usage data from analytics services.
3. How We Use Your Information
We use the information we collect for.the following purposes:
- Provide and Maintain Services: To operate our platform, process transactions, and deliver the Services you request.
- Account Management: To create and manage your account, authenticate users, and provide customer support.
- Payment Processing: To process payments, send invoices, and manage subscriptions.
- Communications: To send transactional emails, service announcements, security alerts, and respond to inquiries.
- Marketing: To send promotional communications (with your consent where required by law). You can opt out at any time.
- Analytics and Improvements: To analyze usage patterns, improve our Services, and develop new features.
- Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
- Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights.
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Payment processing (Stripe)
- Email delivery services
- Cloud hosting and infrastructure (Vercel, Supabase)
- Analytics services
- Customer support tools
4.2 Legal Requirements
We may disclose information if required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4.3 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
4.4 With Your Consent
We may share information with third parties when you give us explicit consent to do so.
We Do Not Sell Your Personal Information
NurseSend does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your personal information with third parties for their direct marketing purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as permitted by applicable law.
- Account Data: Retained while your account is active and for 3 years after account closure.
- Transaction Records: Retained for 7 years for tax and legal compliance.
- Usage Logs: Retained for 12 months for security and analytics purposes.
- Marketing Preferences: Retained until you update your preferences or request deletion.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing
- Access controls and authentication
- Regular security assessments
- Employee security training
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights and Choices
7.1 Account Information
You can review, update, or delete your account information at any time by logging into your account settings. You may also contact us to request access to, correction of, or deletion of your personal information.
7.2 Marketing Communications
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any promotional email or by contacting us. Even if you opt out of promotional communications, we may still send you transactional or service-related messages.
7.3 Cookies
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies. However, this may affect your ability to use certain features of our Services.
7.4 Do Not Track
Our Services do not currently respond to "Do Not Track" signals. However, you can control tracking through your browser settings and cookie preferences.
8. International Data Transfers
Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
9. Cookies and Tracking Technologies
We use the following types of cookies and tracking technologies:
- Essential Cookies: Required for the operation of our Services, including authentication and security.
- Analytics Cookies: Help us understand how visitors interact with our Services.
- Preference Cookies: Remember your settings and preferences.
- Marketing Cookies: Track your activity across websites to deliver relevant advertisements.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. California Privacy Rights (CCPA/CPRA)
Your California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our business purpose for collecting the information, and the categories of third parties with whom we share the information.
- Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. NurseSend does not sell your personal information.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide the Services.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, IP address, account name | Yes |
| Commercial Information | Transaction history, subscription records | Yes |
| Internet Activity | Browsing history, search history, interactions | Yes |
| Geolocation Data | General location from IP address | Yes |
| Professional Information | Job title, company name | Yes |
How to Exercise Your Rights
To exercise your California privacy rights, you may submit a verifiable consumer request by:
- Emailing us at: privacy@nursesend.com
- Submitting a request through our Contact Form
We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf by providing written authorization.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
For California residents with questions about this Privacy Policy or to exercise your rights under the CCPA/CPRA, please contact us at privacy@nursesend.com.