Privacy Policy

CarbonApps LLC ("we," "us," or "our") operates the NurseSend platform (the "Service"). This Privacy Policy describes how we collect, use, and share information about you when you use our website, applications, and related services.

By using NurseSend, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

Information You Provide

When you create an account, subscribe to a plan, or contact us, we collect information you voluntarily provide, including:

• Name, email address, phone number, and company name
• Billing information and payment details (processed securely through third-party payment processors)
• Account preferences and settings
• Communications you send to us (support requests, feedback, inquiries)

Information Collected Automatically

When you use the Service, we automatically collect certain technical information, including:

• IP address, browser type, operating system, and device information
• Pages visited, search queries, features used, and time spent on the platform
• Referring URLs and exit pages
• Cookies and similar tracking technologies (see Cookie Policy below)

Healthcare Professional Data

Our database contains publicly available professional information about healthcare professionals, including names, specialties, practice locations, education, board certifications, and professional contact information. This information is compiled from publicly available sources including state medical board records, hospital directories, and professional associations.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related billing information
• Respond to your requests, comments, and questions
• Send service-related notices and updates
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With third-party companies that help us operate the Service (hosting, payment processing, analytics, email delivery)
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and vulnerability scanning
• Access controls and authentication requirements for all systems
• Employee security training and background checks

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us.

6. HIPAA Compliance

NurseSend is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our platform does not store or process protected health information (PHI) of patients. The contact data in our database consists of professional and publicly available information only.

We maintain administrative, physical, and technical safeguards consistent with HIPAA requirements to protect any sensitive information processed through our Service. Business Associate Agreements (BAAs) are available for enterprise customers upon request.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

Professional data is retained and updated on an ongoing basis as part of our database service. Healthcare professionals may request removal of their information at any time by contacting us.

8. Cookie Policy

We use cookies and similar technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for the Service to function (authentication, security, session management)
• Analytics Cookies: Help us understand how visitors interact with the Service (page views, feature usage)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

For material changes that significantly affect how we process your personal information, we will provide additional notice via email or a prominent announcement on the Service.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

CarbonApps LLC
Los Angeles, CA
Contact us here